BookGurus: Marketplace Intelligence at Scale

BookGurus needed to keep pace with a fast-growing catalog and a 200+ person team without drowning in manual research and support tickets.

The Challenge

  • Manual research across a large, constantly changing book catalog
  • Pricing decisions relied on slow, manual data pulls
  • Support ticket volume outpacing team capacity
  • Growing catalog outpacing manual processes

The Solution

  • Custom scraping and data pipelines for marketplace intelligence
  • AI-assisted customer service to triage and resolve common tickets
  • Automated reporting replacing manual spreadsheet work
  • Tooling built to scale alongside catalog growth

Results

  • Team Supported: 200+
  • Records Processed: Millions
  • Support Response: AI-Assisted

Tech Stack

Python, Scrapy, PostgreSQL, OpenAI API

Let’s Scale Your Operations

Talk to us about your marketplace and data challenges.

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