BookGurus: Marketplace Intelligence at Scale

The Challenge

BookGurus needed to keep pace with a fast-growing catalog and a 200+ person team without drowning in manual research and support tickets.

• Manual research across a large, constantly changing book catalog
• Pricing decisions relied on slow, manual data pulls
• Support ticket volume outpacing team capacity
• Growing catalog outpacing manual processes

The Solution

We built custom data pipelines and AI-assisted tooling so BookGurus could scale intelligence and support alongside catalog growth.

• Custom scraping and data pipelines for marketplace intelligence
• AI-assisted customer service to triage and resolve common tickets
• Automated reporting replacing manual spreadsheet work
• Tooling built to scale alongside catalog growth

Technology Stack